Schedule a work order

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Allow AI tools and LLMs to interact with the API documentation portal through MCP.

MCP server URL


        
          
            https://developers.praxedo.com/mcp

Standard setup for AI tools providing an mcp.json file

{
  "public-rest-apis MCP server": {
    "url": "https://developers.praxedo.com/mcp"
  }
}

PUT /eTech/rest/ws/scheduling/v1/workOrders/code:{workOrderCode}/schedule

Bearer authentication

Schedules or reschedules a work order identified by its business code (time window and field resources), so it appears in the planning and on the mobile application.

Rate limit range : Standard

Path parameters

workOrderCode string Required

Business code of the work order. Case insensitive.

application/json

Body Required

schedulerRequirements object

How strictly the scheduling request is evaluated. When absent, every control is enforced.

Additional properties are NOT allowed.
Hide schedulerRequirements attributes Show schedulerRequirements attributes object
- skipControls array[string]
  Controls the caller opts out of. Absent or empty means every control is enforced.
  
  unavailabilityOverlap: allow a time window overlapping an unavailability of an assigned resource.
  
  workOrderOverlap: allow a time window where an assigned resource is already on another work order.
  
  slasRespect: allow a time window outside the work order's SLA hours.
  
  appointmentRespect: allow a time window outside the work order's customer appointment hours.
  
  inProgressStatus: allow rescheduling a work order a technician has already started.
  
  all: skip all the controls above (skills and characteristics are still checked).
  Values are unavailabilityOverlap, workOrderOverlap, slasRespect, appointmentRespect, inProgressStatus, or all.
- notificationSent boolean
  
  Whether the assigned technician is notified. When absent, the technician is notified only if the work order is scheduled on the current day or earlier.
timeWindow object
Period the work order is scheduled over. Mandatory when the work order status is qualified, optional beyond.
One of:
TIME_RANGE object DAY_RANGE object
Time window bounded by two precise date-times.
Hide attributes Show attributes

scheduleMode string Required Discriminator

Value is TIME_RANGE.

startDate string(date-time) Required

Start of the scheduling, date-time notation as defined by RFC 3339, section 5.6, with an offset. The offset is kept for display.

endDate string(date-time) Required

End of the scheduling, RFC 3339 date-time with an offset. Must be strictly after startDate.
Time window covering whole days, without hours. Both days are inclusive: a single-day window spans that day from midnight to midnight in the given timezone.
Hide attributes Show attributes

scheduleMode string Required Discriminator

Value is DAY_RANGE.

timezone string Required

IANA timezone the days are expressed in.

startDay string(date) Required

First day of the scheduling, RFC 3339 full-date.

endDay string(date) Required

Last day of the scheduling, RFC 3339 full-date. Must be on or after startDay.
fieldResources object

Technicians and equipments to assign. Every code must belong to the office hierarchy of the OAuth2 application. An equipment cannot be scheduled without a technician.

Additional properties are NOT allowed.
Hide fieldResources attributes Show fieldResources attributes object
- reportFillerCode string
  
  Business code of the technician responsible for filling the report. Mandatory when the work order status is qualified.
- mainResourceCode string
  
  Business code of the main resource (technician or equipment) leading the work.
- technicianCrewCodes array[string]
  
  Business codes of the additional technicians.
- equipmentCrewCodes array[string]
  
  Business codes of the assigned equipments.

Responses

201 application/json

Work order scheduled for the first time.
204 application/json

Scheduling of an already scheduled work order updated.
400 application/json

Bad Request - validation or business rule error. Errors listed under "Control conflicts" can be bypassed with schedulerRequirements.skipControls.
Hide response attributes Show response attributes object
- errors array[object]
  
  Array of errors. Contains at least one element.
  
  Hide errors attributes Show errors attributes object
  
  Contains code and message for error.
  
  code string Required
  
  message string Required
- errorReference string Required
  
  Error unique reference. Communicated to support, this will help to locate the issue.
  
  Format should match the following pattern: [0-1a-z].
401 application/json

Unauthorized - authentication issue.
Hide response attributes Show response attributes object
- errors array[object]
  
  Array of errors. Contains at least one element.
  
  Hide errors attributes Show errors attributes object
  
  Contains code and message for error.
  
  code string Required
  
  message string Required
- errorReference string Required
  
  Error unique reference. Communicated to support, this will help to locate the issue.
  
  Format should match the following pattern: [0-1a-z].
403 application/json

Forbidden - not enough rights.
Hide response attributes Show response attributes object
- errors array[object]
  
  Array of errors. Contains at least one element.
  
  Hide errors attributes Show errors attributes object
  
  Contains code and message for error.
  
  code string Required
  
  message string Required
- errorReference string Required
  
  Error unique reference. Communicated to support, this will help to locate the issue.
  
  Format should match the following pattern: [0-1a-z].
429 application/json

Too Many Requests.
Hide response attributes Show response attributes object
- errors array[object]
  
  Array of errors. Contains at least one element.
  
  Hide errors attributes Show errors attributes object
  
  Contains code and message for error.
  
  code string Required
  
  message string Required
- errorReference string Required
  
  Error unique reference. Communicated to support, this will help to locate the issue.
  
  Format should match the following pattern: [0-1a-z].
500 application/json

Internal server error.
Hide response attributes Show response attributes object
- errors array[object]
  
  Array of errors. Contains at least one element.
  
  Hide errors attributes Show errors attributes object
  
  Contains code and message for error.
  
  code string Required
  
  message string Required
- errorReference string Required
  
  Error unique reference. Communicated to support, this will help to locate the issue.
  
  Format should match the following pattern: [0-1a-z].

PUT /eTech/rest/ws/scheduling/v1/workOrders/code:{workOrderCode}/schedule

curl \
 --request PUT 'https://ws-eu1.praxedo.com/eTech/rest/ws/scheduling/v1/workOrders/code:WO-2026-00123/schedule' \
 --header "Authorization: Bearer $ACCESS_TOKEN" \
 --header "Content-Type: application/json" \
 --data '{
  "schedulerRequirements": {
    "notificationSent": true
  },
  "timeWindow": {
    "scheduleMode": "TIME_RANGE",
    "startDate": "2026-04-10 10:00:00 +0200",
    "endDate": "2026-04-10 12:00:00 +0200"
  },
  "fieldResources": {
    "reportFillerCode": "tech-55",
    "mainResourceCode": "tech-55",
    "technicianCrewCodes": [
      "tech-88",
      "tech-98"
    ],
    "equipmentCrewCodes": [
      "truck-04"
    ]
  }
}'

Request examples

{
  "schedulerRequirements": {
    "notificationSent": true
  },
  "timeWindow": {
    "scheduleMode": "TIME_RANGE",
    "startDate": "2026-04-10 10:00:00 +0200",
    "endDate": "2026-04-10 12:00:00 +0200"
  },
  "fieldResources": {
    "reportFillerCode": "tech-55",
    "mainResourceCode": "tech-55",
    "technicianCrewCodes": [
      "tech-88",
      "tech-98"
    ],
    "equipmentCrewCodes": [
      "truck-04"
    ]
  }
}

{
  "schedulerRequirements": {
    "notificationSent": false
  },
  "timeWindow": {
    "scheduleMode": "DAY_RANGE",
    "timezone": "Europe/Paris",
    "startDay": "2026-04-10",
    "endDay": "2026-04-11"
  },
  "fieldResources": {
    "reportFillerCode": "tech-55",
    "mainResourceCode": "tech-55",
    "technicianCrewCodes": [
      "tech-88",
      "tech-98"
    ],
    "equipmentCrewCodes": [
      "truck-04"
    ]
  }
}

{
  "timeWindow": {
    "scheduleMode": "DAY_RANGE",
    "timezone": "Europe/Paris",
    "startDay": "2026-04-10",
    "endDay": "2026-04-10"
  },
  "fieldResources": {
    "reportFillerCode": "tech-55"
  }
}

{
  "timeWindow": {
    "scheduleMode": "TIME_RANGE",
    "startDate": "2026-04-10 08:00:00 UTC",
    "endDate": "2026-04-10 10:00:00 UTC"
  },
  "fieldResources": {
    "reportFillerCode": "tech-55"
  }
}

{
  "schedulerRequirements": {
    "skipControls": [
      "inProgressStatus",
      "workOrderOverlap",
      "appointmentRespect"
    ],
    "notificationSent": true
  },
  "timeWindow": {
    "scheduleMode": "TIME_RANGE",
    "startDate": "2026-04-10 14:00:00 +0200",
    "endDate": "2026-04-10 16:00:00 +0200"
  },
  "fieldResources": {
    "reportFillerCode": "tech-55",
    "mainResourceCode": "tech-55"
  }
}

{
  "fieldResources": {
    "mainResourceCode": "tech-42"
  }
}

{}

Response examples (201)

Response examples (204)

Response examples (400)

{
  "errors": [
    {
      "code": "scheduling.workorders.code.unknown",
      "message": "The work order [WO-2026-00123] is unknown. It doesn't exist or it is outside the authorized hierarchy"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldResources.technicianCrew.unknown",
      "message": "The technician [tech-88] is unknown or outside the authorized hierarchy"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldResources.equipmentCrew.unknown",
      "message": "The equipment [truck-04] is unknown or outside the authorized hierarchy"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldResources.mainResource.unknown",
      "message": "The field resource [tech-42] is neither a known technician nor a known equipment, or is outside the authorized hierarchy"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.code.mandatory",
      "message": "Missing code in path."
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorder.uuid.invalid",
      "message": "Invalid work order UUID format"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.invalid.json",
      "message": "Invalid Json format."
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timewindow.mandatory",
      "message": "A time window is required to schedule a qualified work order"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldResources.reportFiller.mandatory",
      "message": "A report filler is required to schedule a qualified work order"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldResources.technicianCrew.mandatory",
      "message": "Equipment cannot be scheduled without a technician"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timewindow.scheduleMode.mandatory",
      "message": "Property timeWindow.scheduleMode must be TIME_RANGE or DAY_RANGE."
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.schedulerRequirements.skipControls.unknown",
      "message": "Unknown skipControls value [ignoreSkills]."
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timewindow.dates.format",
      "message": "Date [10/04/2026] don't respect expected format."
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timewindow.dates.order",
      "message": "The end of the time window must be strictly after its start"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timewindow.duration.negative",
      "message": "The computed duration is negative"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timewindow.duration.exceeded",
      "message": "The requested slot exceeds the maximum allowed scheduling duration"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timewindow.start.exceeded",
      "message": "The requested start date is beyond the maximum allowed horizon"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timewindow.workinghours.violation",
      "message": "The requested time window falls outside the technician's working hours"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timewindow.workinghours.violation",
      "message": "The resulting tour exceeds the technician's working day"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldresources.subscription.invalid",
      "message": "An assigned field resource subscription is missing or terminated"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldresources.office.mismatch",
      "message": "An assigned field resource does not belong to the expected office hierarchy"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldresources.skill.missing",
      "message": "The assigned crew does not hold a skill required by the work order"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldresources.characteristics.missing",
      "message": "The assigned equipment does not hold a characteristic required by the work order"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.status.invalid",
      "message": "The work order [WO-2026-00123] cannot be scheduled in its current status"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.rejected",
      "message": "Message raised by the scheduling engine for a rule not listed above."
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldresources.techniciancrew.workorderoverlap",
      "message": "Another work order is already scheduled on this time window"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldresources.equipmentcrew.workOrderoverlap",
      "message": "A machine is already scheduled on another work order for this time window"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldresources.techniciancrew.timeoverlap",
      "message": "A technician is unavailable for this time window"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.fieldresources.equipmentcrew.timeoverlap",
      "message": "A machine is unavailable for this time window"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timeWindow.slas.violation",
      "message": "The requested time window falls outside the work order's SLA hours"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

{
  "errors": [
    {
      "code": "scheduling.workorders.schedule.timeWindow.appointment.violation",
      "message": "The requested time window falls outside the work order's appointment hours"
    }
  ],
  "errorReference": "723e4567-e89b-12d3-a456-426614174000"
}

Response examples (401)

{
  "errors": [
    {
      "code": "unauthorized.nocredentials",
      "message": "No credentials."
    }
  ],
  "errorReference": "f939c6b8c15045c9a70f500fdb570555"
}

{
  "errors": [
    {
      "code": "unauthorized.badcredentials",
      "message": "Bad Credentials."
    }
  ],
  "errorReference": "f1028f99811b422eb21f5ff176664069"
}

Response examples (403)

{
  "errors": [
    {
      "code": "access.forbiden",
      "message": "You don't have the rights to access this resource."
    }
  ],
  "errorReference": "a745dc4c5a2b473aaf8ce94c9260aa8f"
}

Response examples (429)

{
  "errors": [
    {
      "code": "ratelimiter.toomanyrequest",
      "message": "Rejected because of the rate limit definition."
    }
  ],
  "errorReference": "973326230a3f44daba6cc34a5939b4fb"
}

Response examples (500)

{
  "errors": [
    {
      "code": "internal.server.error",
      "message": "Something went wrong."
    }
  ],
  "errorReference": "6377010431314bf6b0b95ec4d32ddae0"
}