# Praxedo domains

# Praxedo domains

> info
> Praxedo's API is organised around business **domains**. Each domain groups a set of related objects and is typically mastered either in Praxedo or in one of your systems.

## Supporting Domains (Enabling Infrastructure)

These domains configure and support core operations.

**Referentials — Master data that grounds the system**

- Objects: Customers, Sites, Assets, Contracts.
- They are usually managed in your ERP/CRM system.

#### Business Organization — Organizational structure and roles management

- Objects: Users (web or mobile), Business Units, Item Catalog.
- They are usually managed in your HR system for staffs or CRM/ERP system for business units and catalog

#### Contracting — Contractor and sub-contractor management

- Objects: Contractors, Sub-contractors.
- They are usually managed in your Billing system.

#### Inventory — Stock and spare parts management

- Objects: Stores, Stocks, Available items.
- They are usually managed in your ERP system.


## Core Domains (Business Critical)

These domains directly support field service operations and are central to Praxedo's value.

**Diagnostic — Service request analysis and work type determination**

- Objects: Work Order, Work Order Type, Slas, Instructions, required Skills or Characteristics...
- They are usually managed in both Praxedo and an ERP / CRM system. Define ownership clearly.

#### Rostering — Resource availability and shift management

- Objects: Resources, Availabilities, Unavailabilities, Slots, Zones.
- They are usually managed in Praxedo.

#### Scheduling — Work order scheduling, resource allocation, and routing

- Objects: Work Orders, Resources.
- They are usually managed in Praxedo.

#### Field Service — On-site execution and real-time operation

- Objects: Status, Report, PDF, Item Usage.
- They are usually managed in Praxedo.

#### Field Tracking — Technician location and activity history

- Objects: Positions, Activities.
- They are usually managed in Praxedo.

#### Electronic Document Management — Archiving and document management

- Objects: Attachments
- They are usually managed in Praxedo.